Here are the top things customers complain about when it comes to public restrooms. If these problems are given the proper attention and resolved, it can help prevent customer dissatisfaction and, in the long run, result in more customers returning because they feel welcome at a particular place. Cleanliness is key when it comes to businesses, so consider being generous with what you offer your customers in terms of cleanliness.
Common Public Restroom Complaints:
1. Not enough toilet paper
If you’re running a business, it’s important to pay attention to the details that matter to your customers. Cleanliness is key, and that means making sure there are plenty of amenities like toilet paper in your public restrooms. Many customers visit restrooms and find that there is not enough toilet paper. This is the number one complaint that people have about unsatisfactory public restrooms. By making sure your restrooms are well-stocked, you can prevent customer dissatisfaction and encourage repeat business.
2. Dirty floors
If your business or organization’s restroom floors are dirty, it’s a dead giveaway that the rest of the restroom is not clean. This can make visitors shy away from ever coming again. Dirty floors are a turn-off for customers and can reflect poorly on your business. Be sure to keep your floors clean and free of dirt, grime, and sticky substances to maintain a clean and inviting space.
3. Strong Smells
The foul smell from toilets can be a real turn-off for customers, especially if they have to experience it every time they visit a particular business establishment. This is why it is important for businesses to keep their toilets clean and free from any unpleasant odors. Not only will this make customers more comfortable, but it will also give them a better impression of the business. One way to accomplish this is to look for the best air fresheners for business bathrooms in San Marcos TX
4. No Soap or Paper Towels
If you’re a business owner in Central Texas, you know how important it is to keep your establishment clean. Unfortunately, if there are no soap or paper towels available in your public restroom, it sends the message that you don’t prioritize cleanliness. This can be really off-putting for customers or visitors, because they’ll know that your employees are not able to properly wash their hands. Not being able to clean their hands properly is a bad experience for customers, and one that you want to avoid at all costs.
5. Poor Lighting
Customers who go into restrooms that are poorly lit tend to have a worse experience, unless the lighting is low because it is a fine dining restaurant or other place that is appropriate to have lower lighting in restrooms. Making sure your customers can see well when they use the restroom and ensuring that no lightbulbs are burned out is also another important consideration.
6. Unpleasant Surprises in the Stalls
Finding stains on the walls or other gross things in stalls is never fun. It only takes one bad experience at a place of business for a customer to never want to use the bathrooms there ever again. You may not think your bathroom has much of an impact on customers opinion of your business, but in fact this is a misconception.
7. No Trash Can
If there are no trash cans for customers to dispose of their waste paper products, this can create a very negative impression of the business. This is why it is important to ensure that there are adequate amounts of trash cans available, and that they are always kept clean and free of debris. By taking these simple steps, businesses can create a much more positive environment for their customers.
9. Unsanitary Feminine Napkin Bins
We can all agree that no one enjoys seeing an unsanitary napkin bin in a public restroom. The standard-issue sanitary bins are often breeding grounds for bacteria and odors, and can cause exposure to waste. Rather than touching such a bin, most women would rather flush, which can lead to drain blockages. Free-standing units are a great solution because they can be easily removed from the stalls during restroom cleaning without any risk of exposure to the contents.
These are some of the main things customers have complained about when visiting public restrooms or ones in particular business establishments. These are the top most common complaints mentioned by many people who want to see improvement in public restrooms. If these problems are given proper attention and resolved, it can help prevent customer dissatisfaction and, in the long run, result in more customers returning because they feel welcome at a particular place. It is also a good idea to be generous with what you offer your customers regarding cleanliness since it can make or break a business. If you are in need of assistance with restroom cleaning chemicals in San Marcos Texas or maintaining cleanliness in the bathrooms at your business or organization, give Business Hygiene a call!